Adelaide Casino Responsible Gambling Policy
Adelaide Casino, operating as SkyCity Adelaide, maintains a formal Host Responsibility framework intended to support safer gambling practices and reduce harm associated with problem gambling. This document sets out the responsible gambling framework, controls, and support mechanisms available to patrons at the venue in North Terrace, Adelaide, South Australia.
1. Policy Scope and Regulatory Context
This responsible gambling policy applies to all gambling activities conducted at Adelaide Casino, including Table Games, Gaming Machines, and Electronic Table Games (ETGs). The policy applies to all patrons attending the licensed venue.
Adelaide Casino operates under the regulatory oversight of the Independent Gambling Authority and the Liquor and Gambling Commissioner (Consumer and Business Services, South Australia) in accordance with the Casino Act 1997 (South Australia) and related regulatory requirements.
2. Daily Cash Limits
All patrons are subject to a combined daily cash-in limit of AUD 5,000 across Table Games, Gaming Machines, and Electronic Table Games. This limit is applied in line with obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 and related rules.
Cash-out transactions are processed as follows:
- Amounts up to AUD 5,000 per day may be withdrawn via Cash Redemption Terminals (CRT) or at the cashier.
- Total daily cash-outs exceeding AUD 5,000 must be paid by cheque or bank transfer to a personal Verified Bank Account (VBA).
These controls are mandatory and apply to all patrons without exception.
3. Self-Exclusion and Barring Procedures
Patrons who wish to limit or stop their gambling at Adelaide Casino may request self-exclusion. Self-barring can be arranged through:
- Host Responsibility Coordinators (contact details in section 5)
- Consumer and Business Services (CBS) on 131 882 (option 0) during business hours
Self-exclusion options include:
- Barring from Adelaide Casino specifically
- Barring from specific gambling providers
- Barring from products or services at specific pubs and clubs with gaming machines
- Barring from specific gambling activities, including racing, sports betting, lotteries, and online gambling
In certain circumstances, SkyCity Adelaide or the Liquor and Gambling Commissioner may impose exclusions on patrons. All exclusion orders are referred to Consumer and Business Services, the South Australian gaming regulator responsible for administering barring arrangements.
4. Automated Risk Monitoring
Adelaide Casino operates an Automated Risk Monitoring system that tracks patron activity on gaming machines. Gaming Machine Supervisors and Host Responsibility staff receive email alerts when a patron has spent four hours playing gaming machines.
This monitoring is intended to support timely intervention and the provision of information or assistance to patrons who may be at risk of gambling-related harm.
5. Host Responsibility Coordinators
Host Responsibility Coordinators are available to assist patrons with responsible gambling concerns, self-exclusion requests, and referrals to external support services.
Contact details:
- Phone: +61 8 8218 4141
- Email: [email protected]
Host Responsibility staff are trained to recognise indicators of problem gambling and to provide information on available support and referral options.
6. Warning Signs of Problem Gambling
SkyCity Entertainment Group, as the parent organisation, has identified common warning signs and symptoms of problem gambling. Patrons, or their family members, should consider seeking help if they observe any of the following:
- Chasing gambling losses
- Borrowing money to fund gambling
- Neglecting personal, family, or professional responsibilities due to gambling
- Experiencing distress, thoughts of self-harm, or other significant impacts in connection with gambling
If any of these signs are present, contact with Host Responsibility Coordinators or external gambling support services is recommended.
7. Cashless Gaming and Funds Transfer
Patrons may use cashless gaming via SkyCity Rewards account transfers. Funds may be transferred to a SkyCity Rewards account using EFTPOS and other non-cash methods as specified on-site.
All cashless transactions remain subject to the daily cash-in limit of AUD 5,000 and applicable Anti-Money Laundering and Counter-Terrorism Financing controls, including any verification and reporting requirements.
8. Regulatory Compliance and Licensing
Adelaide Casino is the sole licensed casino in South Australia and operates under the authority of the Independent Gambling Authority and the Liquor and Gambling Commissioner.
The responsible gambling framework described in this document is maintained in accordance with:
- South Australian gaming legislation, including the Casino Act 1997 (South Australia)
- Licence conditions issued to SkyCity Adelaide
- Applicable Anti-Money Laundering and Counter-Terrorism Financing requirements
SkyCity Adelaide has undergone independent reviews of its Anti-Money Laundering and Counter-Terrorism Financing processes and continues to work with South Australian regulatory authorities to support compliance with all applicable laws and standards.
9. External Support Services
Independent assistance and support for problem gambling are available through external services. Patrons may contact:
- Consumer and Business Services (South Australia): 131 882 (option 0)
- National gambling helplines and counselling services as listed on the Consumer and Business Services website
Host Responsibility Coordinators can provide information and referrals to appropriate external support services.
10. Document Status and Updates
This responsible gambling policy reflects the Host Responsibility framework in effect at Adelaide Casino at the time of publication. Patrons are required to comply with all controls and limits set out in this document and any related venue rules.
The company reserves the right to amend this policy in accordance with regulatory requirements, licence conditions, and operational needs. Updated versions may be published without prior notice where permitted by law.
For further information or assistance in relation to responsible gambling, self-exclusion, or this policy, contact the Host Responsibility Coordinators on +61 8 8218 4141 or [email protected].